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Store-One Guide to Wireless / Cordless Headsets |
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How does a Wireless Headset connect to my Telephone System? |
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Setting up most wireless headsets is simplicity itself. It does not require any special expertise or tools, or for that matter, any tools at all. Presented below is a graphic showing the typical setup for the typical wireless headset. This is a graphic provided by GN Netcom for its Jabra GN 9120 wireless headset, but the same basic configuration applies to most wireless headset systems we have seen. |
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To set up a wireless headset, first you disconnect the telephone handset from its plug into the telephone, which is a standard RJ-9 jack. Then you use the cord provided with the wireless headset to connect the base unit of the wireless headset system to the telephone's RJ-9 handset jack. |
Next, you connect the telephone handset to the RJ-9 handset jack located on the wireless headset base unit. You're almost there! Now you connect the power adapter to the wireless headset base unit and plug it into a standard electric wall plug. OK. Your done. Now you just have to wait for the wireless headset to charge in it's holder in the headset base unit and, once charged, your ready to make and receive phone calls. |
By the way, if you look at the configuration shown above, it should be pretty obvious that the cordless headset is just a substitute for the telephone's handset. In the circuit, it sits between the telephone and its handset. This means that you generally can't do anything more with the wireless headset than you can do with the telephone handset. You cannot activate or 'push' any of the telephone's buttons. You cannot switch lines or dial a phone number. The wireless headset does generally have transmit and receive volume control buttons and a mute button in addition to the on/off button. The mute button can be used to simulate putting the caller on 'hold'. So wireless headsets do give you better control over the voice 'parameters' of your telephone conversation. |
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Multi-Line Phones |
Most wireless headsets (in fact, all that we know of) work with multi-line phones. Remember that, as stated above, the wireless headset is just a 'replacement' for the telephone's handset. So, don't expect any startling new technological capabilites to be provided by the wireless headset, other than the ability to leave your phone or desk behind while you continue your telephone conversation ... which we think is pretty cool (or really rad, or whatever the appropriate generational terminology for your group).
Most modern phones have a programmable set-up feature called "on-hook dialing". When this feature is set 'on', you have to push a button on a multi-line phone to answer the call by connecting to the line that is ringing. When it is set 'off', you are automatically connected to the line that is ringing when you pick up the telephone handset (I've also heard this referred to as "auto-answer"). Whatever actions you need to take to answer your telephone before you set up your wireless headset, you will still need to do the same actions with a wireless headset. Only with a wireless headset, you will need to take one more step, which is to activate the wireless headset (by picking it up from its base if you are not wearing it or by pressing the 'on/off' button if you are wearing it). |
There is an optional add-on device for many wireless headset systems called a remote handset lifter, or just 'lifter', which makes it possible to answer and end a phone call while you are away from your phone. This device is also connected to the issue of multi-line phones. For more information on lifters see: |
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